tech_issues
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 19. In the past 30 days, has there been any disruptions to services due to systems/ technical Issues?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [other: Other]
)
modernized_id_app
(
nullable: true, editable: true, defaultValue: null, alias: 21. On average how many smart card ID applications are processed per day?, type: esriFieldTypeInteger
)
contractor_name
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 1. Name of the Contractor Company, type: esriFieldTypeString
)
infra_norms
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 6. Is the infrastructure in line with the prescribed norms and standards?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
drainage
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 8. Are there visible drainage mechanisms on all relevant areas within the facility?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
ventilation
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 9. Is there visible ventilation on all relevant areas within the facility?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
capacity
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 10. Does the facility have sufficient capacity for the estimated number of users it serves, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
disabilities
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 12. Are all areas of the facility accessible for all visitors, including those with Disabilities?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
egress
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 13. Is there means of egress (a point of departure) that is suitable for people with disabilities to use in the event of any sort of emergency?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
asset_register
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 14. Does the facility maintain an asset register which includes a record of all devices and technology?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
maintance_plan
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 16. Does the facility have a maintenance plan for all assets?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
sanitation_facil
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 1. What type of Sanitation Facilities does the facility have? Please select from the list below., type: esriFieldTypeString
)
toilets
(
nullable: true, editable: true, defaultValue: null, alias: 3. Please indicate the number of toilets, type: esriFieldTypeInteger
)
sufficient_toilets
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 4. Are these toilets sufficient (Are they enough to service the number of users using the facility)?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
)
functional
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 6. Are they functional (Do they work, if flushable, do they flush)?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
)
wheelchair
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 7. Is there at least one toilet that is accessible for a person using a wheelchair?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
)
many
(
nullable: true, editable: true, defaultValue: null, alias: How many?, type: esriFieldTypeInteger
)
water_interruptions
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 6. When there is no water interruption, is water supply sufficient to meet the facility's needs?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
)
interruptions_backup
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 3. During interruptions, what procedures are in place for backup power?, type: esriFieldTypeString
)
quet5
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 3. Is there an approved business continuity policy and plan in place?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
quet9
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 5. Does the facility comply with relevant key Health and Safety requirements, including first aid requirements?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
quet11
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 6. Are there back up procedures in place for facility records and systems in line with their business continuity policy and plan?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
quet13
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 7. Is there is an approved risk management policy and plan in place?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
quest3
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 2. Is there an effective queue management system in place? (A system may include: a person or signs directing users where to wait, an electronic system or a numbering system)., type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
quest5
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 3. Is there a manned reception or helpdesk, situated in a prominent position in the facility (where applicable)?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
quest9
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 5. Is the total waiting time for each user minimal?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
quest11
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 6. Are there queues or provisions made for users with special needs (i.e. the disabled, elderly, frail, pregnant women) to reduce waiting times?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
quest19
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 10. Do the staff treat users with courtesy, friendliness, dignity and respect. (Courtesy = the showing of politeness in one's attitude and behaviour toward others. Respect = to show regard or consideration for user's rights. Dignity = quality of being worthy of honour or respect)?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
quest23
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 12. Are user service delivery requests and/or queries are resolved during the first visit and without having to interact with too many different service staff members., type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
quest33
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 17. Are the opening and closing times displayed at the main entrance or within the facility?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
quest37
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 19. Are alternative resource planning procedures employed in the event of high rates of absenteeism or staff turnover, to reallocate work to ensure optimum service delivery levels?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
quest39
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 20. Does the facility have administrative systems and procedures to ensure efficient management of its operations?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
quest41
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 21. Are there documented and approved communication mechanisms that the facility uses with users/customers?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
quest43
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 22. Are customer/user records kept in line with relevant record keeping laws and regulations?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
quest45
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 23. Are there mechanisms, policies and procedures to ensure that customer/user information is kept private and confidential at the facility and is processed in line with applicable legislation? T., type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
quest47
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 24. Are there policies and procedures in place for classification of information for sharing within and outside the facility., type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
quest51
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 26. Do all staff members have the required tools of trade (machinery, stationery, etc) to perform their duties?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
quest55
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 28. Are all posts filled as per the staff establishment?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
quest56
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 29. How many posts are vacant?, type: esriFieldTypeString
)
quest57
(
nullable: true, editable: true, defaultValue: null, alias: 30. How many of the vacant positions are funded, type: esriFieldTypeInteger
)
quest58
(
nullable: true, editable: true, defaultValue: null, alias: 31. How many are un-funded?, type: esriFieldTypeInteger
)
quest59
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 32. Why are they not filled?, type: esriFieldTypeString
)
quest60
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 33. How is the facility affected by the non-filling of post(s)?, type: esriFieldTypeString
)
quest61
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 34. Are there procedures in place to effectively assist Deaf/Blind community members?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
quest63
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 36. Are there adequate internal control measures of re-issuing birth, marriage, death (BMD) certificates as well as passports?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
bartb11
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 6. What other physical security control measures are in place?, type: esriFieldTypeString
)
bartb13
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 7. Has the facility been affected by Community Unrests / Vandalism / Climatic conditions in the past year?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
bartb21
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 11. Is the facility located within a reasonable km radius from where the customer's location where there is reliable public transportation to and from the facility?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
visibility1
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 1. Is there visible signage on the roads or paths leading to the facility?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
visibility3
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 2. Is the facility identified on the external sign by the main gate/entrance?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
visibility5
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 3. If there is any possible danger that someone might unintentionally walk in the path of a moving vehicle, is there some sort of warning sign and adequate lighting?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
visibility7
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 4. Is there signage inside the facility that directs users to the correct service points and waiting areas?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
visibility9
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 5. The signage is in English and the main language(s) of the surrounding community?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
visibility11
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 6. Does the signage make provision for users that are illiterate to find the correct service points and waiting areas, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
visibility13
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 7. Are the contact details of the facility's manager and key staff displayed prominently within the facility and available in all key communication platforms?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
visibility15
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 8. Is there signage that contains information on services offered at the facility?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
relations1
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 1. What measures are in place to address the service delivery complaints from citizens? Are they displayed?, type: esriFieldTypeString
)
relations3
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 2. Is the community made aware of service standards? If so, how?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
relations33
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: If so how?, type: esriFieldTypeString
)
relations5
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 3. Are users utilizing the services of the facility made aware of their specific roles and responsibilities to ensure efficient and effective service delivery?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
relations17
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 9. Is information in respect of the facility matters published on platforms easily accessible to the community?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
relations19
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 10. Has the facility published all means by which it can be reached (i.e. (Telephone, email, letter, social media, etc), type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
relations23
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 12. Are there any campaigns/outreach programmes in which the community is involved in?, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
scoring_1
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: Customers will not spend more than 2 hours in the queue before being attended to, type: esriFieldTypeString
, Coded Values:
[scoring_1: Not achieved]
, [scoring_2: Partially Achieved]
, [scoring_3: Fully Achieved]
, ...1 more...
)
rnfr
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: Replacement of new format RSA child tourist passport, type: esriFieldTypeString
, Coded Values:
[scoring_1: Not achieved]
, [scoring_2: Partially Achieved]
, [scoring_3: Fully Achieved]
, ...1 more...
)
me
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: Visa application for medical treatment of less than 3 months, type: esriFieldTypeString
, Coded Values:
[scoring_1: Not achieved]
, [scoring_2: Partially Achieved]
, [scoring_3: Fully Achieved]
, ...1 more...
)
work
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: Visa application for working in the entertainment industry, type: esriFieldTypeString
, Coded Values:
[scoring_1: Not achieved]
, [scoring_2: Partially Achieved]
, [scoring_3: Fully Achieved]
, ...1 more...
)
attend
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: Visa application for attending a conference, type: esriFieldTypeString
, Coded Values:
[scoring_1: Not achieved]
, [scoring_2: Partially Achieved]
, [scoring_3: Fully Achieved]
, ...1 more...
)
treaty
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: Visa for compliance of treaty conditions, type: esriFieldTypeString
, Coded Values:
[scoring_1: Not achieved]
, [scoring_2: Partially Achieved]
, [scoring_3: Fully Achieved]
, ...1 more...
)
customer5
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 3. How satisfied are you about the level of service received?, type: esriFieldTypeString
, Coded Values:
[level1: Not Satisfied]
, [level2: Satisfied]
, [level3: Exceeded Expectations]
)
customer7
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 4. How did you travel to get here?, type: esriFieldTypeString
, Coded Values:
[travel1: Own Car]
, [travel2: Public Transport]
, [other: Other]
)
cus1
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: How far from here did it drop you off (In kms)?, type: esriFieldTypeString
, Coded Values:
[how1: Less than 100 metres]
, [how2: Between 100 metres and 500 metres]
, [how3: Between 100 metres and 500 metres]
)
customer10
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 5. How long did it take you to get here (In total of hours and minutes), type: esriFieldTypeString
)
customer11
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 6. How long did you wait to be serviced since the opening of the office?, type: esriFieldTypeString
, Coded Values:
[hours1: Less than 2 hours]
, [hours2: Between 2 hours and 4 hours]
, [hours3: More than 4 hours]
)
customer12
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 7. Were you aware of the required documents for the services you require before coming to the office, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
customer14
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 8. What challenges did you encounter regarding the service you received, type: esriFieldTypeString
)
customer15
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 9. What positive observations did you make during your visit at the facility, type: esriFieldTypeString
)
customer16
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 10. How easy was it for you to recognize the staff member by name, type: esriFieldTypeString
)
customer17
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 11. Would you recommend the facility to other people in the community, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)
customer18
(
nullable: true, editable: true, defaultValue: null, length: 255, alias: 12. Are you aware of the Complaints and Complements management system used in the facility, type: esriFieldTypeString
, Coded Values:
[yes: Yes]
, [no: No]
, [na: Not Applicable]
)